What Are Cookies and Why Does West Casino Use Them
When you visit westcasino-nz.com, small data files called cookies are placed on your device. A cookie is a short text file that a website stores in your browser, either temporarily for the duration of a browsing session or for a longer period depending on its purpose. Cookies are not programmes and cannot carry viruses or access other information stored on your device.
West Casino uses cookies for practical reasons: to keep the platform working correctly, to understand how players navigate the site, and to make sure relevant features and offers reach the right people. Without cookies, basic functions such as staying logged in between pages, remembering your preferred language, or holding items in your session would not work at all.
This Cookie Policy applies to all visitors and registered players who access westcasino-nz.com from New Zealand and is part of our broader commitment to transparency under the New Zealand Privacy Act 2020.
Types of Cookies We Use
West Casino uses several distinct categories of cookies. Each serves a different function, and some are essential while others can be adjusted according to your preferences.
Strictly Necessary Cookies
These cookies are required for the website to function and cannot be switched off. They do not store any personally identifiable information and are placed automatically when you access the site. Without them, key parts of the platform simply will not load or operate correctly.
What they handle:
- Logging in and maintaining your session securely
- Remembering items entered into forms during registration or deposit flows
- Load balancing across servers to maintain site stability
- Fraud detection and security monitoring linked to our MGA licence obligations (licence number MGA/B2C/533/2018)
- Enforcing age verification and access restrictions consistent with the New Zealand Gambling Act 2003
Functional Cookies
Functional cookies allow West Casino to remember choices you make and provide a more personalised experience. They are not strictly required for the site to operate, but disabling them will reduce the quality of certain features.
What they handle:
- Storing your preferred currency display (NZD by default for players in New Zealand)
- Remembering game lobby filters and sorting preferences
- Keeping chat windows open when you move between pages
- Saving responsible gambling settings such as session time reminders and deposit limit preferences you have configured in your account
Performance and Analytics Cookies
These cookies collect aggregated, anonymised information about how visitors use the site. No individual player is identified through this data. The information is used to understand which pages load slowly, where players drop off during registration, and which game categories attract the most traffic.
What they handle:
- Recording which pages are visited and in what order
- Measuring time spent on individual sections of the site
- Identifying error pages and broken navigation paths
- Tracking device types and browser versions to prioritise compatibility improvements
West Casino uses Google Analytics for this purpose. Data collected is processed under Google’s data processing terms and is not shared with third parties for their own commercial use.
Marketing and Targeting Cookies
Marketing cookies track your activity across westcasino-nz.com and, in some cases, other websites, to help deliver promotions and content that are relevant to your interests. These cookies are only placed with your consent.
What they handle:
- Recording whether you have previously visited the site and how you arrived
- Enabling affiliate tracking to correctly attribute referral traffic and ensure bonus offers are applied accurately
- Limiting how frequently you see the same promotional message
- Measuring whether a promotional campaign led to a registration or deposit
West Casino does not use marketing cookies to target players with gambling advertising in a way that conflicts with responsible gambling obligations or the advertising standards applicable in New Zealand.
Third-Party Cookies
Some features on westcasino-nz.com are provided by external service providers, and those providers may set their own cookies on your device. West Casino does not control these cookies directly, and their use is governed by the privacy policies of the relevant third parties.
Third-party services that may place cookies include:
- Game software providers including Play’n GO, Evolution, Pragmatic Play, PG Soft, BGaming, Evoplay, Ezugi, Spribe, 3 Oaks Gaming, SmartSoft, Turbo Games, OnlyPlay, and others whose titles appear in the West Casino library
- Live chat support tools used to deliver real-time customer assistance
- Payment processors handling deposits and withdrawals via Visa, Mastercard, Maestro, Paysafecard, Neosurf, Bitcoin, Ethereum, USDT, Apple Pay, and Google Pay
- Analytics and tag management platforms
- Responsible gambling tools and player protection services
Each of these providers operates under its own data protection and cookie practices. We recommend reviewing their respective policies if you want to understand how they handle your data.
Cookie Lifespans
Cookies differ in how long they remain on your device after being set.
- Session cookies are temporary and deleted automatically when you close your browser. Most session management and security cookies fall into this category.
- Persistent cookies remain on your device for a set period after your visit ends. Depending on their purpose, these may expire after a few days, several months, or up to two years. Preference and analytics cookies are typically persistent.
You can view and delete individual cookies through your browser settings at any time, regardless of their intended lifespan.
Your Cookie Choices and How to Manage Them
When you first visit westcasino-nz.com, you will see a cookie notice giving you the option to accept all cookies, accept only necessary cookies, or adjust your preferences by category. You can revisit and change these settings at any point.
In addition to the on-site controls, every major browser offers built-in tools for managing cookies. Below is how to access those settings in the most commonly used browsers:
- Google Chrome: Settings > Privacy and Security > Cookies and other site data
- Mozilla Firefox: Settings > Privacy and Security > Cookies and Site Data
- Apple Safari: Preferences > Privacy > Manage Website Data
- Microsoft Edge: Settings > Cookies and site permissions > Cookies and data stored
- Opera: Settings > Advanced > Privacy and security > Cookies and other site data
You can block all cookies, block only third-party cookies, or delete cookies that have already been stored. Bear in mind that blocking strictly necessary cookies will prevent parts of the site from working correctly. For example, you will not be able to stay logged into your account if session cookies are blocked.
For broader control over online tracking, you may also find the following resources useful:
- Your Online Choices – lets you opt out of interest-based advertising from participating companies
- Network Advertising Initiative opt-out tool
- Digital Advertising Alliance opt-out tool
Cookies and Responsible Gambling Compliance
West Casino takes its responsible gambling obligations seriously. Some of the cookies placed on your device directly support player protection measures required under our international gaming licence (MGA/B2C/533/2018) and aligned with the standards set out in the New Zealand Gambling Act 2003.
These include cookies that:
- Enforce deposit and session limits you have set within your account
- Support self-exclusion functionality so that excluded players cannot access the platform
- Enable age verification checks at the point of registration
- Trigger reality-check notifications at intervals you have chosen
These cookies cannot be disabled without compromising the integrity of player protection systems. If you are concerned about your gambling behaviour, you can contact the Problem Gambling Foundation of New Zealand via the Gambling Helpline on 0800 654 655 (free, 24 hours). You can also reach the West Casino support team at support@westcasino-nz.com to discuss account-level restrictions.
Cookies and the New Zealand Privacy Act 2020
The Privacy Act 2020 governs how organisations collect, use, store, and share personal information about New Zealand individuals. Where cookies collect or process information that could identify you directly or indirectly, that activity falls within the scope of the Act.
West Casino treats information collected through cookies in line with the Privacy Act’s Information Privacy Principles. This means we:
- Collect cookie data only for lawful purposes directly connected to operating westcasino-nz.com
- Do not use cookie-derived data in ways that would be unexpected or outside what is described in this policy
- Take reasonable steps to keep cookie-linked data secure against loss, misuse, or unauthorised access
- Retain data only for as long as necessary for the purpose it was collected
- Do not share identifiable cookie data with unrelated third parties without your consent
You have the right to request access to personal information we hold about you and to ask for corrections if that information is inaccurate. To make a request, contact us at support@westcasino-nz.com.
Do Not Track Signals
Some browsers allow you to send a “Do Not Track” signal to websites you visit. There is currently no legally binding standard governing how websites must respond to these signals, and westcasino-nz.com does not alter its cookie practices in response to Do Not Track requests. The cookie controls described in this policy remain your most reliable method of managing how your data is collected.
Changes to This Cookie Policy
West Casino may update this Cookie Policy from time to time to reflect changes in the technologies we use, legal requirements, or how we operate the platform. When material changes are made, we will notify registered players by email or through an on-site notice. The current version of the policy is always available at westcasino-nz.com/cookie-policy/.
Continued use of the site after any update takes effect constitutes acceptance of the revised policy.
Contact Us
If you have questions about how West Casino uses cookies or about your data privacy rights under New Zealand law, you can reach us through any of the following:
- Email: support@westcasino-nz.com
- Phone: +64 3 386 0361
- Post: Level 3, 2 Cathedral Square, Christchurch 8011, New Zealand
- Live chat: Available 24/7 directly on westcasino-nz.com
If you are not satisfied with our response, you have the right to contact the Office of the New Zealand Privacy Commissioner at privacy.org.nz.