Operator Information and Licence Details
West Casino is owned and operated by GoldWin Ltd, a company incorporated under the laws of Malta with company registration number C79820. The registered address of the operator is: 116, ABACUS, TREJQA TAL-FERROVIJA, SANTA VENERA, SVR 9017, Malta.
The website westcasino-nz.com is operated exclusively by GoldWin Ltd in accordance with the terms and conditions of its gaming licence and applicable regulatory requirements.
Gaming Licence
GoldWin Ltd holds a Business-to-Consumer (B2C) gaming licence issued by the Malta Gaming Authority (MGA), one of the most respected and stringent regulatory bodies in the global online gaming industry.
- Licence number: MGA/B2C/533/2018
- Licence type: B2C Gaming Service Licence
- Date of issue: 9 September 2019
- Regulating authority: Malta Gaming Authority
- Regulator’s official website: www.mga.org.mt
The MGA licence authorises GoldWin Ltd to offer real-money online gaming services, including casino games, live dealer games, video poker and related products, to eligible players across permitted jurisdictions. Licence validity and current status may be verified directly through the Malta Gaming Authority’s official licence register.
Territory of Service and Age Restrictions
West Casino’s services are made available to players in New Zealand, subject to the player meeting all applicable eligibility requirements at the time of registration and at all times thereafter.
Access to West Casino is strictly restricted to persons who are 18 years of age or older. The operator does not knowingly accept registrations from, or permit gameplay by, individuals under the age of 18. Any account found to have been opened by or on behalf of a minor will be suspended immediately, all associated funds will be withheld pending investigation, and the matter may be reported to the relevant authorities.
In addition to the age restriction, access to the platform is not permitted for residents of the following jurisdictions, among others: Belarus, Brazil, Bulgaria, China, Croatia, Bosnia and Herzegovina, Dominican Republic, Indonesia, Macau, Malaysia, Mauritius, Mexico, Pakistan, Kazakhstan, Thailand, India, Russia, Poland, Serbia, Peru, Ukraine, Bangladesh, and Tunisia. This list is not exhaustive and is subject to change in accordance with applicable law and licence conditions. Players are responsible for ensuring that their use of the platform complies with the laws of their country of residence.
Anti-Money Laundering and Know Your Customer Policy
KYC Verification Requirements
GoldWin Ltd maintains a comprehensive Know Your Customer (KYC) programme in accordance with its regulatory obligations and applicable anti-money laundering legislation. All players are required to complete identity verification before withdrawals are processed and, in certain circumstances, prior to or during gameplay.
As part of the KYC process, players may be required to provide the following:
- A valid government-issued photographic identification document (such as a passport, national identity card or driver licence)
- Proof of residential address (such as a recent utility bill or bank statement issued within the preceding three months)
- Proof of payment method ownership (such as a photograph of a bank card or a bank account statement)
- Source of funds documentation, where required by the risk assessment process
The operator reserves the right to request additional documentation at any stage of the player relationship where this is considered necessary for compliance purposes.
AML Controls and Monitoring
GoldWin Ltd operates a risk-based anti-money laundering (AML) framework that includes ongoing transaction monitoring, the identification and reporting of suspicious activity, and the maintenance of appropriate records in accordance with regulatory requirements. The operator applies enhanced due diligence measures to higher-risk accounts and transactions.
Where the operator forms a reasonable suspicion that funds derive from criminal activity or that a transaction may be associated with money laundering or the financing of terrorism, it is obligated to file a Suspicious Transaction Report (STR) with the relevant financial intelligence unit and to freeze or suspend the relevant account pending further investigation. Players should be aware that the operator is legally prohibited from notifying them that such a report has been made (“tipping off” restrictions apply).
All AML and KYC policies are reviewed and updated on a regular basis to reflect changes in applicable legislation and regulatory guidance.
Data Protection and Privacy
GoldWin Ltd acts as the Data Controller in respect of all personal data collected and processed in connection with the operation of West Casino. The collection, storage, use and disclosure of personal data is conducted in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council (General Data Protection Regulation, GDPR) and any applicable national implementing legislation.
Personal data is collected for the following primary purposes:
- Verification of player identity and eligibility (KYC)
- Processing of deposits and withdrawals
- Administration of the player account and contractual obligations
- Compliance with legal and regulatory obligations, including AML requirements
- Prevention of fraud and unauthorised access
- Communication of information relevant to the player’s account
All personal data and financial information transmitted through the platform is protected using 256-bit SSL (Secure Socket Layer) encryption. This standard of encryption ensures that data in transit between the player’s device and the operator’s servers cannot be intercepted or accessed by unauthorised third parties.
Players have the right to request access to, rectification or erasure of their personal data, to object to or restrict processing, and to lodge a complaint with the relevant supervisory authority. Requests relating to data subject rights may be submitted to the operator via the contact details provided on the platform.
Financial transaction processing services are provided by MoneyMatrix Limited, a regulated payment services provider. GoldWin Ltd does not store full payment card details on its own systems.
For full details of the operator’s data handling practices, please refer to the Privacy Policy available on this website.
Responsible Gambling
GoldWin Ltd recognises that gambling can cause harm to a minority of players and is committed to providing a safe and responsible gaming environment. The operator implements a range of tools and procedures designed to support player welfare and to minimise the risk of gambling-related harm.
Player Protection Tools
The following tools are available to all registered players:
- Deposit limits: Players may set daily, weekly or monthly limits on the amount of funds they deposit into their account.
- Session time limits: Players may set limits on the duration of individual gaming sessions.
- Loss limits: Players may set limits on the amount of money they are permitted to lose within a defined period.
- Reality checks: Periodic on-screen notifications may be configured to remind players of the time elapsed during a gaming session.
- Self-exclusion: Players who wish to take a break from gambling may request a self-exclusion period. Self-exclusion is available for a minimum period of six months and may be extended indefinitely upon request. During a self-exclusion period, the operator will take reasonable steps to prevent the player from accessing their account and will suppress marketing communications.
- Account cooling-off: A temporary suspension of account access may be requested for a shorter defined period where a player requires a brief pause from gambling activity.
Limits and self-exclusion restrictions, once set, take effect immediately in respect of their restrictive function. Requests to increase limits or to reverse a self-exclusion are subject to cooling-off periods and additional review in accordance with applicable regulatory requirements.
Support and Assistance
Players who are concerned about their gambling behaviour, or who are concerned about another person, are encouraged to seek assistance from independent support organisations. In New Zealand, the following resources are available:
- Problem Gambling Foundation of New Zealand: www.pgf.nz
- Gambling Helpline (New Zealand): 0800 664 262 (available 24 hours, 7 days)
- Gambling Help Online: www.gamblinghelponline.org.nz
The operator’s customer support team is also available to assist players in configuring responsible gambling tools or to discuss any concerns regarding gambling behaviour.
Dispute Resolution
Internal Complaints Process
Any player who wishes to raise a complaint in connection with the services provided by West Casino should do so in the first instance by contacting the customer support team through the channels available on the platform (live chat or email). Players are encouraged to provide full details of the complaint, including relevant dates, transaction references and any supporting documentation.
The operator will acknowledge receipt of a formal complaint within a reasonable timeframe and will endeavour to provide a substantive response within 10 business days. Where a complaint is complex or requires additional investigation, the operator will notify the player of the estimated timeframe for resolution.
External Dispute Resolution
If a complaint is not resolved to the player’s satisfaction through the internal complaints process, the player may escalate the matter to an approved external dispute resolution (ADR) body. As a Malta Gaming Authority licensee, GoldWin Ltd is subject to the MGA’s player support and dispute resolution framework.
Players may submit unresolved complaints directly to the Malta Gaming Authority through its official player support channels:
- Malta Gaming Authority Player Support: www.mga.org.mt/player-support/lodge-a-complaint
Players should note that the MGA’s dispute resolution process is available only after the operator’s internal complaints procedure has been exhausted. The outcome of the ADR process is binding on the operator in accordance with the applicable regulatory framework.
Regulatory Compliance and Legal Notices
GoldWin Ltd is committed to full compliance with the requirements of the Malta Gaming Authority and all other applicable laws and regulations governing the provision of online gaming services. This includes, but is not limited to, obligations relating to player protection, anti-money laundering, data protection, responsible gambling and fair gaming standards.
The games offered through West Casino utilise certified random number generation (RNG) technology to ensure fair and unpredictable outcomes. Game fairness is subject to ongoing technical auditing as required under MGA licence conditions.
The information contained on this page is provided for transparency purposes. It does not constitute legal advice. Players with specific legal questions regarding the regulation of online gambling in New Zealand are encouraged to seek independent legal counsel. Applicable laws regarding online gambling may vary and it remains the player’s responsibility to ensure that participation in online gambling is lawful in their jurisdiction of residence.
For any enquiries relating to the licensing or legal status of the operator, players may contact GoldWin Ltd at the registered address above or through the customer support channels available at westcasino-nz.com/contact-us.