Terms & Conditions

1. General Provisions

These Terms and Conditions govern the relationship between West Casino (“we”, “us”, “the Casino”) and any person (“you”, “the Player”) who accesses, registers with, or uses the services available at westcasino-nz.com. By creating an account or placing a bet, you confirm that you have read, understood, and agreed to be bound by the entirety of these Terms.
West Casino operates under licence number MGA/B2C/533/2018, issued by the Malta Gaming Authority. The platform is designed to serve players in New Zealand in compliance with the Gambling Act 2003, the Privacy Act 2020, and applicable international regulatory standards. Nothing in these Terms is intended to override or limit rights you hold under New Zealand consumer or privacy law.
If you have any questions about these Terms before registering, contact our support team at support@westcasino-nz.com or call us on +64 3 386 0361 before proceeding.

2. Eligibility and Account Registration

2.1 Age Requirement

You must be at least 18 years of age to open an account and participate in any gambling activity on this platform. This requirement is non-negotiable and reflects New Zealand’s minimum legal gambling age as established under the Gambling Act 2003. West Casino takes underage gambling seriously and reserves the right to request age verification documents at any point, including before processing any withdrawal.
If we have reason to believe that a registered player is under the age of 18, the account will be suspended immediately. Any winnings accumulated during the period of suspected underage use will be forfeited, and any deposits made will be returned to the original payment source after investigation.

2.2 Eligible Players

To create and maintain an account in good standing, you must meet all of the following criteria:

• Be at least 18 years of age
• Be a natural person with the legal capacity to enter into binding agreements under New Zealand law
• Not be subject to any self-exclusion order, either through West Casino or through any gambling harm prevention programme you have voluntarily joined
• Not be an employee, contractor, or immediate family member of West Casino or any of its affiliated software providers
• Have not previously had an account closed, banned, or suspended by West Casino for a breach of these Terms

2.3 One Account Per Player

Each player may hold only one registered account. Creating duplicate accounts, whether using your own details, another person’s details, or falsified information, is strictly prohibited. Where duplicate accounts are identified, all accounts will be closed and any funds held within them may be forfeited following investigation. If the duplication was unintentional, please contact support before depositing to resolve the issue.

2.4 Account Security

You are solely responsible for maintaining the security of your login credentials. Do not share your password with anyone. West Casino staff will never ask for your password at any time. If you suspect that your account has been accessed without your authorisation, contact us immediately at support@westcasino-nz.com so that we can take protective action without delay.

3. Identity Verification (KYC)

West Casino operates in accordance with international Know Your Customer and Anti-Money Laundering standards. All players are required to verify their identity before their first withdrawal can be processed. Verification may also be requested at other times, including when an account shows unusual activity patterns or when deposits exceed certain thresholds.
Documents required for identity verification typically include:

• A valid, government-issued photo identification document such as a New Zealand passport or driver licence
• Proof of residential address dated within the last three months, such as a bank statement, utility bill, or council rates notice
• Verification of your payment method, such as a photograph of the card used to deposit (with the middle digits obscured) or a screenshot of an e-wallet account

All documents submitted are processed securely and handled in accordance with our Privacy Policy and the New Zealand Privacy Act 2020. We do not share verification documents with third parties except where required to do so by our licensing authority or by applicable law.
Failure to provide requested documents within 30 days of the request being made may result in account suspension and the withholding of pending withdrawals until compliance is achieved.

4. Deposits and Withdrawals

4.1 Deposits

West Casino accepts deposits in New Zealand Dollars (NZD) via the following methods:

• Visa and Mastercard (minimum deposit NZ$20, processed instantly)
• Maestro (minimum deposit NZ$20, processed instantly)
• Paysafecard (minimum deposit NZ$10, processed instantly)
• Neosurf (minimum deposit NZ$10, processed instantly)
• Bank Transfer (minimum deposit NZ$50, processed within 1 to 3 business days)
• Bitcoin and Ethereum (minimum deposit equivalent to NZ$20, processed within 10 to 30 minutes)

All deposits must be made from a payment source held in your own name. Deposits made using another person’s payment method will not be accepted and will be returned. This policy exists to protect against fraud and to ensure the integrity of our payment records.

4.2 Withdrawals

Withdrawals are processed to the same payment method used for deposits where possible. Where this is not possible, we will contact you to arrange an alternative before processing. Withdrawals are subject to identity verification being completed in full.
Processing timelines are as follows:

• E-wallet withdrawals: casino processing within 24 to 48 hours, funds available the same day thereafter
• Visa and Mastercard: casino processing within 24 to 48 hours, followed by 2 to 4 business days with your bank
• Bank Transfer: casino processing within 24 to 48 hours, followed by 2 to 5 business days
• Cryptocurrency: casino processing within 24 hours, with blockchain confirmation typically completing within 30 minutes to 4 hours

West Casino does not apply withdrawal fees. Any charges imposed by your bank or payment provider are outside our control and are not our responsibility.

4.3 Withdrawal Limits and Restrictions

Minimum withdrawal amounts and per-transaction limits apply and are displayed in the cashier section of your account. Withdrawals may be delayed or declined if: identity verification is outstanding; funds are subject to bonus wagering requirements that have not been met; a transaction appears irregular or triggers anti-money laundering checks; or your account is under investigation.
We reserve the right to request supporting documentation relating to the source of funds deposited into your account. This is a standard regulatory requirement and does not imply any wrongdoing on your part.

5. Bonuses and Promotions

5.1 Welcome Offer

West Casino’s welcome offer is available to new players on their first deposit. Current promotional offers are listed on the West Casino homepage and the promotions section of your account. By claiming any bonus, you agree to the specific terms attached to that promotion in addition to these general Terms and Conditions.

5.2 General Bonus Rules

The following conditions apply to all bonuses unless a specific promotion’s terms state otherwise:

• Bonuses are only available to players who have completed account registration and, where required, identity verification
• Only one bonus may be active in your account at any one time
• Bonus funds must be used before real money funds in your account, unless we state otherwise in the specific promotion terms
• Any bonus funds not used within the time limit specified in the promotion will expire without replacement
• Wagering requirements must be met in full before any winnings generated from bonus funds can be withdrawn
• A maximum bet of NZ$5 per spin or per hand applies when a bonus is active, unless the specific bonus terms permit a higher limit. Bets exceeding this cap while bonus funds are active may result in the bonus and associated winnings being voided
• Different game types contribute differently toward wagering requirements. Slots typically contribute 100%, while table games such as blackjack and roulette may contribute a lower percentage or not at all. Contribution rates are specified in each promotion’s terms
• West Casino reserves the right to withdraw a bonus offer at any time before it is claimed

5.3 Weekly Cashback

West Casino operates a 20% weekly cashback promotion for eligible players. Cashback is calculated on net losses over the qualifying period and credited to your account on a set schedule. The specific cashback terms, including any minimum loss thresholds and caps, are detailed in the promotions section of your account. Cashback credited as bonus funds is subject to the wagering conditions specified at the time of the offer.

5.4 Reload Bonuses and Free Spins

Reload bonuses, free spin offers, and other recurring promotions are available to active account holders. Details of each offer, including eligible games, minimum deposit requirements, expiry dates, and wagering conditions, are set out on the relevant promotion page. Claiming a promotion constitutes acceptance of those terms.

5.5 Fraudulent Bonus Activity

West Casino monitors bonus usage to detect patterns consistent with bonus abuse, including but not limited to: opening multiple accounts to claim a welcome offer more than once; placing bets solely designed to meet wagering requirements without genuine play; and coordinating with other players to exploit promotional conditions. Where abuse is confirmed, the bonus and all winnings derived from it will be voided, and the account may be suspended or permanently closed.

6. Game Rules and Fair Play

6.1 Random Number Generation

All digital casino games offered on the platform use certified Random Number Generator (RNG) technology. The RNG is independently audited on a regular basis to verify that game outcomes are statistically random and that published Return to Player (RTP) percentages are accurate over a sufficient volume of rounds. Audit certificates are available from the relevant testing laboratories upon request.

6.2 Live Casino Games

Live dealer games are streamed in real time from professional studios operated by providers including Evolution Gaming and Playtech Live. These games are subject to the rules displayed within each game environment and are governed by the terms of the software provider’s licence in addition to these Terms. In the event of a technical disconnection during a live game round, the hand or round result will be determined in accordance with the provider’s disconnection policy, which is documented within each game’s help section.

6.3 Game Malfunctions

In the event of a game malfunction, software error, or network interruption that affects the outcome of a game round, West Casino reserves the right to void the relevant round and refund the stake. Winnings generated from a round where a malfunction is confirmed will not be paid. We will notify affected players where a voiding decision has been made. Decisions regarding malfunctions are final once confirmed following our internal review process.

6.4 Restrictions on Game Access

Certain games may be unavailable to players depending on their jurisdiction, the terms of the software provider’s licence, or active promotional conditions. West Casino does not guarantee the ongoing availability of any specific title, and games may be withdrawn from the library at any time with or without prior notice.

7. Responsible Gambling

7.1 Our Commitment

West Casino is committed to providing a gaming environment that is safe and supports player wellbeing. We recognise that for some people, gambling can cause harm, and we have a responsibility to provide tools and information that reduce that risk. Our approach to responsible gambling is consistent with the principles set out in the New Zealand Gambling Act 2003 and broader harm minimisation guidelines.

7.2 Player-Controlled Limits

Every registered player has access to the following self-management tools through their account settings:

• Deposit limits set on a daily, weekly, or monthly basis
• Session time limits that end your gambling session automatically once the time you have set is reached
• Reality checks displayed at custom intervals to show your current session duration and net result
• Loss limits to cap the amount you can lose over a defined period

Reducing an existing limit takes effect immediately. Increasing a limit is subject to a cooling-off period before the higher limit becomes active. This delay is intentional and forms part of our harm prevention framework.

7.3 Self-Exclusion

If you would like to take a break from gambling, you can request a temporary self-exclusion from your account settings or by contacting our support team. Self-exclusion options range from 24-hour time-outs through to permanent account closure. During a self-exclusion period, you will not be able to deposit, place bets, or receive promotional communications from West Casino.
Permanent self-exclusion is irreversible. If you choose this option, you confirm that you understand and accept that your account will not be reopened under any circumstances, including upon your own request at a later date.

7.4 External Support

If gambling is causing financial, emotional, or relationship difficulties, independent support is available. The Gambling Helpline NZ operates 24 hours a day, 7 days a week on 0800 654 655. Calls are free and confidential. Additional resources are available through Gambling Therapy and GambleAware, both of which provide online support and self-assessment tools.
West Casino encourages any player who is concerned about their gambling behaviour to make use of these services without delay.

7.5 Protecting Minors

We urge adults who share a device or household with minors to take steps to prevent underage access to gambling websites. Parental control software is available from a range of providers. West Casino cannot be held responsible for underage access that results from inadequate supervision at the household level.

8. Privacy and Data Protection

West Casino collects and processes personal data in accordance with the New Zealand Privacy Act 2020 and our Privacy Policy, which is available at westcasino-nz.com. By registering an account, you consent to our collection, storage, and use of your personal data for the purposes of account administration, identity verification, regulatory compliance, fraud prevention, and the provision of our gaming services.
We do not sell your personal data to third parties for marketing purposes. Where we share data with third parties such as payment processors, game providers, or regulatory bodies, we do so only to the extent necessary and only with parties who are bound by appropriate data protection obligations.
You have the right to request access to the personal data we hold about you, to request correction of inaccurate data, and to request deletion of your data subject to our legal and regulatory retention obligations. Submit any such request to support@westcasino-nz.com.

9. Intellectual Property

All content on the West Casino platform, including but not limited to the website design, graphics, game interfaces, software, text, logos, and promotional materials, is the property of West Casino or its licensors. You are granted a limited, non-transferable, non-exclusive licence to access and use the platform for personal, non-commercial gaming purposes.
You may not reproduce, copy, distribute, republish, display, transmit, or otherwise exploit any content from this platform without our prior written consent. Any unauthorised use of platform content may constitute an infringement of copyright, trade mark rights, or other intellectual property rights, and we reserve all remedies available to us at law.

10. Prohibited Conduct

The following activities are expressly prohibited and may result in immediate account suspension, forfeiture of funds, and referral to relevant authorities:

• Providing false or misleading personal information during registration or identity verification
• Using another person’s payment method or account details without their explicit consent
• Using any automated system, bot, script, or software to interact with the platform in a way that is not consistent with normal human gameplay
• Exploiting technical errors, system glitches, or loopholes to gain an unfair advantage
• Engaging in collusion with other players in any game, live or digital
• Using the platform to launder money or engage in any other financial crime
• Threatening, harassing, or abusing West Casino staff or other players through any communication channel
• Circumventing any geo-restriction, self-exclusion measure, or account ban through the use of VPNs or other technical means

11. Account Closure and Termination

11.1 Closure by the Player

You may close your account at any time by contacting our support team at support@westcasino-nz.com. Any real money balance remaining in your account at the time of closure will be refunded to your verified payment method within a reasonable period, provided that all applicable withdrawal conditions have been met. Bonus balances that have not met their wagering requirements will not be returned.

11.2 Closure or Suspension by West Casino

West Casino reserves the right to suspend or permanently close any account where:

• These Terms or any specific promotion’s terms have been breached
• The account is associated with fraudulent, deceptive, or illegal activity
• A player has been identified as being under 18 years of age
• Requested verification documents have not been provided within the required timeframe
• Regulatory requirements or a court or government order requires us to do so

Where an account is closed by us due to a breach, we are not obligated to return funds that were acquired through the breach in question. All other funds held in the account at the time of closure will be dealt with in accordance with our regulatory obligations.

12. Limitation of Liability

To the maximum extent permitted by New Zealand law, West Casino’s liability to you in connection with your use of this platform is limited to the amount of real money funds held in your account at the time the relevant claim arises. We are not liable for:

• Loss of winnings resulting from technical failures outside our reasonable control, including internet outages or device malfunctions on your end
• Consequential, indirect, or economic losses arising from your use of or inability to access the platform
• Any loss resulting from your failure to keep your account credentials secure
• Decisions made by third-party game providers that affect game outcomes, provided those outcomes are within the scope of certified RNG behaviour

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraudulent misrepresentation, or for any other matter that cannot be excluded or limited under New Zealand law, including the Consumer Guarantees Act 1993 where applicable.

13. Disputes and Complaints

13.1 Internal Complaints Process

If you have a complaint about any aspect of your experience with West Casino, we encourage you to contact our support team in the first instance. You can reach us via:

• Email: support@westcasino-nz.com
• Phone: +64 3 386 0361
• Our contact form at westcasino-nz.com/contact-us/

We aim to acknowledge all complaints within 24 hours and provide a substantive response within 5 business days. Complex matters may take longer, in which case we will keep you informed of progress.

13.2 Escalation

If our internal resolution process does not resolve your complaint to your satisfaction, you may refer the matter to the Malta Gaming Authority as the competent regulatory body for our licence. Details of the MGA’s dispute resolution procedures are available on the MGA’s official website. Nothing in this clause prevents you from pursuing remedies available to you under New Zealand law.

14. Changes to These Terms

West Casino reserves the right to amend these Terms at any time. Where changes are material, we will provide advance notice by email to the address registered on your account and/or by publishing a notice on the website. Continued use of the platform following the publication of updated Terms constitutes your acceptance of those changes. If you do not accept the revised Terms, you should cease using the platform and contact us to arrange account closure.

15. Governing Law

These Terms are governed by and construed in accordance with the laws of Malta, as the jurisdiction of our licensing authority, except to the extent that mandatory consumer protection laws in New Zealand apply to your situation as a New Zealand resident. Where New Zealand law provides rights that cannot be contractually excluded, those rights remain fully intact and enforceable notwithstanding anything in these Terms.

16. Contact Information

For any questions, account enquiries, or complaints relating to these Terms, you can reach the West Casino team through the following channels:

• Email: support@westcasino-nz.com
• Phone: +64 3 386 0361
• Postal address: Level 3, 2 Cathedral Square, Christchurch 8011, New Zealand
• Online contact form: westcasino-nz.com/contact-us/

Our support team is available 24 hours a day, 7 days a week. Live chat is typically the fastest option for routine queries, while email is better suited to matters that require documentation or a detailed written response.